CRM Solutions

Transform the Way You Interact with Customers through Enhanced Customer Relationship Management by SAP

Unlock the potential of SAP CX to gain a comprehensive understanding of your customers’ entire journey. Seamlessly utilize valuable insights to engage with your customers and provide tailored experiences that go above and beyond. 

SAP CX empowers businesses to cultivate a positive customer experience at every stage of the customer lifecycle. With the aid of Data Containers, enterprises can confidently embark on their digital transformation, ensuring consumer data protection, optimizing marketing strategies, streamlining commerce operations, enhancing sales processes, and delivering exceptional customer service. By leveraging SAP CX capabilities, powered by Data Containers, enterprises can enhance customer satisfaction, drive revenue growth, and seamlessly integrate cloud solutions and automated workflows into their operations. 

sapcx

Customer Data Cloud

• Customized registration process
• Login via social media accounts
• Handling diverse user preferences
• Improved customer engagement and loyalty

Service Cloud

Integrated services and operations across multiple channels
• Customer service ticketing enhanced with AI technology
• Speedy resolution of issues
• Comprehensive self-service options and customer support on mobile devices

Commerce Cloud

• Versatile storefront accommodating B2C, B2B, and B2B2C needs
• Efficient management tool designed for small and midsize businesses
• Solution for managing orders
• Seamless integration with other SAP systems through pre-built modules
• Adaptive approach to future changes

Market Cloud

• Consistent customer perspective with consumer and customer profiling
• Convenient identification of target groups
• Personalized omnichannel experience for planning, performance, and analysis
• Streamlined survey and lead management with integrated Qualtrics solution
• Intelligent tools for exploring and visualizing data

Sales Cloud

• Streamlined configuration of price quotes using Callidus Cloud
• Enhanced sales execution and support
• Overview of sales activities and predictive analysis
• Automation of sales processes and performance management
• Convenient retail execution
• Expanded on-site services