SAP CX
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Transform the Way You Interact with Customers through Enhanced Customer Relationship Management by SAP
Unlock the potential of SAP CX to gain a comprehensive understanding of your customers’ entire journey. Seamlessly utilize valuable insights to engage with your customers and provide tailored experiences that go above and beyond.
SAP CX empowers businesses to cultivate a positive customer experience at every stage of the customer lifecycle. With the aid of Data Containers, enterprises can confidently embark on their digital transformation, ensuring consumer data protection, optimizing marketing strategies, streamlining commerce operations, enhancing sales processes, and delivering exceptional customer service. By leveraging SAP CX capabilities, powered by Data Containers, enterprises can enhance customer satisfaction, drive revenue growth, and seamlessly integrate cloud solutions and automated workflows into their operations.

Customer Data Cloud
• Login via social media accounts
• Handling diverse user preferences
• Improved customer engagement and loyalty
Service Cloud
• Customer service ticketing enhanced with AI technology
• Speedy resolution of issues
• Comprehensive self-service options and customer support on mobile devices
Commerce Cloud
• Efficient management tool designed for small and midsize businesses
• Solution for managing orders
• Seamless integration with other SAP systems through pre-built modules
• Adaptive approach to future changes
Market Cloud
• Convenient identification of target groups
• Personalized omnichannel experience for planning, performance, and analysis
• Streamlined survey and lead management with integrated Qualtrics solution
• Intelligent tools for exploring and visualizing data
Sales Cloud
• Enhanced sales execution and support
• Overview of sales activities and predictive analysis
• Automation of sales processes and performance management
• Convenient retail execution
• Expanded on-site services